Interim IT Support Analyst
About the job:
We are looking to hire an Interim IT Support Analyst to provide First Line Support to the Asset Management businesses in London, the Middle East, the Netherlands and Ireland. The successful candidate will report to senior members of the team. The initial assignment will be for 6 months, with the potential to extend subject to business need.
The Interim IT Support Analyst’s responsibilities include (but are not limited to) the following duties:
Providing end user support through telephone, email and desk-side visits for all employees within the London office and remote users in the Middle East, Amsterdam and Ireland.
Handling and configuration of: PC monitors, PC screens, IT equipment, cabling to workstations, network patching, telephony equipment.
Providing IT and AV support to client meeting rooms.
Deployment and administration of hardware, software and mobile technologies (iPhone/iPad).
Maintaining records for iPhone/Mobile (inventory and billing).
Undertaking practical and administrative tasks involved in joiners and leavers’ processes;
Creation and monitoring of service desk tickets.
Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room ("MER"), IT store.
Possible international travel on an ad hoc basis.
Underpinning Skills, Attitudes and Behaviours:
Good interpersonal and communication skills – articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
Ability to work collaboratively as part of a team, be punctual and reliable;
Possess a "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative;
Understanding of data protection and information security requirements;
Ability to prioritise, meet tight deadlines and work under pressure;
Good problem solving and root cause analysis capabilities;
Ability to maintain high standards of professional and ethical conduct.
Basic knowledge of current technology trends – cloud computing, AI, IoT devices, big data, etc.
Understanding of Microsoft Windows, Office;
Good understanding of internet navigation and online resources.
The working hours are 40 hours per week, working on a shift pattern between 8.00am and 6.00pm Monday to Friday inclusive (with one hour for lunch) and such other hours as may be required for the proper performance of your duties and whenever the business of the Company requires it.