Underwriting Support Assistant

Company/ Firm Name

Arch Insurance



Published Date

21 February 2022

About the job:

Role Summary and Purpose

The role will report in to the Arch Operational Support Team, providing administrative support and assistance to the Underwriters within Arch Insurance Group.

This will involve the processing of underwriting transactions and the setting up of risks in an efficient and professional manner on behalf of Underwriting teams. All work will be undertaken in accordance with agreed procedures and service standards and completed to the highest quality.

A pro-active and flexible approach is required in order to complete work accurately and efficiently.

The successful candidate will have enthusiasm and a desire to progress within the Arch organisation.

Key Tasks and Responsibilities

  • Undertake accurate data entry and risk set up on behalf of Underwriters in line with   agreed Service Level Agreements (SLAs).

  • Ensure risk information is entered onto systems in an accurate and timely manner.

  • Provide management with oversight of items at risk of, or falling outside of, agreed   service levels.

  • Provide an excellent level of quality within the agreed SLAs and the quality   framework and communicate areas   requiring further training requirements.

  • Provide regular accurate reporting focused on SLA performance.

  • Adhere to process and procedures defined in the best practice guidelines to minimise   risk and maximise efficiencies.

  • Ensure underwriting standards, authority and good practice are followed and that internal and external regulations are complied with at all times.

  • Support colleagues with cross training of processes and the on boarding of new processes

  • Work closely with Underwriters to support continuous improvement and increase technical underwriting knowledge.

  • On-board new activities as requested with enthusiasm and a proactive approach, providing regular feedback in relation to training and embedding of new processes.

  • Continuously review and identify efficiencies in processes including development in technology and IT

  • Chase information where there are gaps and maintain process documentation and   training materials to reflect actual processes. Consistently monitor and manage queried   items of work.

  • Ensure that service standards are consistently achieved.

Role Requirements & Skills

Skills / Competencies

  • High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.

  • Enthusiastic, hardworking and driven individual with a focus on providing high quality  service.

  • Ability to prioritise   and organise workload in order to meet tight deadlines.

  • Accuracy and   attention to detail.

  • Excellent communication skills with confidence to ask questions and build relationships with key stakeholders.

  • Flexible approach and ability to recognise and adapt to changing business   requirements.

  • Team focused

  • Desire to gain knowledge and skills and develop further professional skills (e.g. CII   qualifications)

Qualifications/ Knowledge

  • Ideally educated to Graduate level

  • Academic qualifications to include GCSE Mathematics and English Language at grade B and above.

  • High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.


  • Previous experience in a similar Underwriting support role would be preferable

  • Basic understanding of Commercial Insurance desirable, but not essential.

  • Knowledge of London market processes and terminology would be an advantage.

Only successful applicants will be contacted