Service Delivery Manager

Company/ Firm Name

S&P Global

Location

Manchester, UK

Published Date

21 June 2022

About the job:

S&P Global Market Intelligence

The Role: Service Delivery Manager




The Team: Managed Services helps clients streamline their business by providing outsourced access to Markit’s best-in-class products and services for middle and back-office operations.



The Impact: The SDM role is a vital role with Managed Services as this person will essentially be the face of WSO. They serve as the day-to-day contact for our clients and help manage and ensure we are meeting client expectations, SLAs, and providing high quality service to the client. This role is key to ensuring the clients as a positive experience within Managed Services




What’s in it for you:



  • Exposure to syndicated and private bank loan market/industry knowledge

  • Become part of a team that values collaboration and innovation

  • Tons of opportunity for growth and career development




Responsibilities:



  • Ensure day-to-day operational execution of service delivery

  • Manage client action plans, root-cause analysts, and post-mortems

  • Proactive monitoring and actioning against the success of delivery

  • Regularly have scheduled check-ins and reviews of operating results with the client

  • Maintain Service Delivery RAG

  • Manage client projects, data deliverables, and reporting




What We’re Looking For:



  • Client-Facing/Client Relationship Experience

  • Relative Business Experience, 2-4 years

  • Banking/Financial Services industry experience

  • Strong Work Ethic – organized, detail-oriented, time-management skills

  • Strong verbal/written communication skills required

  • Team-oriented and ability to collaborate




Flexible Working (optional)



We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.




Return to Work



Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.




Equal Opportunity Employer:



S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.


If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.