Product Education Associate

Company/ Firm Name

S&P Global

Location

Manchester, UK

Published Date

3 August 2022

About the job:

S&P Global Market Intelligence



The Team: The Software Solutions business line, situated within the Market Intelligence division of S&P Global, provides clients with industry leading software and services, covering enterprise data management, investment management, loans software and services and private markets solutions. The team is composed of a diverse set of enterprise software, SaaS, data, and service offering, including the following market leading products: iLevel, EDM, thinkFolio, Wall Street Office (WSO), SNL Banker, Debt Domain, Notice Manager and Prism.


The Impact: The Product Education function aims to elevate the level of knowledge of and engagement with our Software Solutions products for both customers and internal colleagues alike.



What’s in it for you: In your first 12 months of the role, you will specialize in our Wall Street Office (WSO) platform assisting the Product and Technical Writing teams in the creation of product documentation, release notes, user stories and additional materials to enhance the WSO learning experience and increase product adoption.

Following that you will have the opportunity to contribute to product education initiatives across all Software Solutions products, including activities such as the migration of online knowledge bases, and the continuous expansion of our dedicated Learning Management System (LMS).



If you have a passion for learning, continuous development and the aforementioned activities pique your interest, then this role is for you.




Responsibilities:


  • Support product teams in the creation of technical documentation

  • Create user stories that engage our customers with new feature releases in order to drive product adoption

  • Design learning resources (learning pathways, courses, videos, webinars etc.) that inform users on how to get the most out of our products

  • Collaborate with key stakeholders to migrate help articles to a newly selected knowledge base vendor

  • Contribute to the expansion of the learning catalog on Learning Management System (LMS) and publicize it’s uses for external customer education and internal onboarding




What We’re Looking For: 



We seek candidates with diverse backgrounds and ideas with a desire to learn and thrive. We will provide you with a variety of experiences to help you identify your strengths develop highly transferable skills and align you to a successful career path for a bright future at S&P Global.




To be an ideal fit for the role, candidates should demonstrate the following education, skills, eligibility, and experience:



  • Bachelor’s Degree in Information Systems, Computer Science, Business or equivalent completed no later than December 2022

  • Passion for learning and continuous professional development

  • Keen interest in financial markets

  • Strong critical thinking and problem-solving skills

  • An ability to learn and adapt quickly in a rapidly changing environment

  • Capable of building strong working relationships in a collaborative setting



Eligibility:  The successful candidate must, by the start of the employment, have permission to work in the UK .



Flexible Working (optional)



We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.





About Company Statement:



S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.


S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.




Equal Opportunity Employer:



S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.


If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.