People's champion (digital communities)
About the job:
innocent started with a simple mission: to make drinks that make it easy to do yourself some good. In 1999 we concocted a few smoothies in our kitchen and tested them on people at a music festival; today we’re blending every type of fruit & veg under the sun and selling drinks right across Europe. We have great ambitions: to show the world that you can build a successful business that cares about more than just profit, and to leave things better than we find them. We’re proud to call ourselves Europe’s favourite little healthy drinks company, but we’re still growing. And that means we need more brilliant people who share our ambition, to join in with the next, most exciting, part of our story.
what you'll be doing
Do you enjoy chatting to people, have great writing skills and have a stock of dad jokes at the ready?
This role is a mix of customer service, social media and everything in between. It’s all about looking after the people who buy our drinks and keep us in a job. We call them our drinkers, and they're the most important part of our business.
We reckon human, one-to-one interactions will help us feel like a little business as we grow into a big one, and make sure we keep listening to what people have to say. So, we’re looking for someone who has a genuine passion for people as well as Michelin star writing skills to join our award-winning People’s Champs team.
You’ll spend your days talking to our drinkers by email, social media, letters and on the bananaphone. You'll sort out any problems they might have, answer their questions, and probably spend too much time talking about what type of chocolate bar they’d be and why.
If you think you’re up to dishing out the best customer service around, writing witty social replies and feeding back to the rest of the business on what people really think, then we'd love to hear from you.
a knack for creative writing, with a good grasp of the innocent tone of voice. You can easily switch between writing emails, tweets or hand-written letters to our biggest fan
patience, and a genuine passion for looking after people
great communication and listening skills, with a superb telephone manner. You can talk up a storm with anyone from a nan to a very cross caller
resilience to perform under pressure and stay positive when juggling lots of tasks. And the organisational skills to stay on top of it all
bags of initiative and creative thinking - you'll find a way to solve any problem
bonus points if you've got experience with social media platforms for business, or general customer service.
As one of our people champs you'll get loads of opportunities to:
work on projects that really make a difference to the people that buy our drinks, like this one: https://www.innocentdrinks.co.uk/blog/2017/march/the-smoothie-s-new-clothes
use your creativity (and let's face it, weirdness) every day
develop yourself and your writing style
to work in a fun, supportive team that doesn't take itself too seriously.
As well as the standard stuff you get for turning up for work, we have some great clubs, a free breakfast and as many smoothies as you can shake a stick at.
You will help us to keep doing business the right way – keeping innocent one of the Sunday Times Best Places to Work, using our B Corp status to inspire wider change, and reinforcing our culture of staying little as we grow big. At innocent, it’s the relationships and friendships we create while working together, that make us who we are. It’s why we love hybrid working – a mix of connecting in person and remotely. We’re also aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with plenty of career opportunities in the UK and across Europe as well as a competitive rewards package. We also have some great clubs, a free breakfast and as many smoothies as you can shake a stick at. Take a look at our reward page for more details.
If you think you have everything we're looking for and more, then we'd love to hear from you. You'll need to get your skates on though, as applications close soon