Customer Financial Services – Credit Control (European language essential)
About the job:
The Customer Financial Services team is a fast-paced team, playing an integral role within the company. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region.
What's in it for you?
You will be responsible for ensuring the timely receipt of invoices and cash collection.
You will work alongside internal departments to answer client queries and bringing them to a resolution.
You will work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement.
We will trust you to:
Maintain positive relationships with our customers by providing excellent service
Log all collection notes on our database or the internal ticketing system
Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
Collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues
You must have:
Bachelor's degree or equivalent work experience
Fluency in English AND either French, Italian, Spanish, Dutch, Danish, Swedish, Finnish, Norwegian, German or Portuguese
Ability to multi-task, trouble-shoot and solve complex problems while utilising multiple system interfaces and addressing a high volume of work within a fast-paced environment
Ability to adjust priorities quickly under pressure in order to meet deadlines
Flexibility within a constantly changing environment
Exceptional interpersonal skills
Excellent verbal and written communication skills
Ability to cooperate and collaborate effectively with team members
We would love to see:
1-3 years* of recent and relevant experience in accounting operations, corporate collections, and/or Accounts Receivable
*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.
Proven ability at successfully managing a large-scale account portfolio
Previous experience in a customer service or client-facing role
Knowledge of SAP
Interest in Finance and/or Accounting
Submit CV using email address below
SEO London shortlists applicants
Shortlisted applicants sent to Bloomberg