Credit Controller

Company/ Firm Name

Arch Insurance


Manchester, UK

Published Date

21 February 2022

About the job:



The credit controller is responsible for analysis and recording of various credit control transactions, cash collection and monitoring. The candidate will be responsible for their own portfolio of brokers which includes sending statements, preparing reconciliations, liaising with brokers and their finance departments, preparing and generating various reports with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the regional Credit Control team in Manchester, reporting into London.


  • Execute daily operational activity and document management

  • Chase outstanding premiums from Brokers as per the Company Procedure achieving Monthly/Quarterly/Annual KPI’s

  • Prepare and issue monthly broker statements of accounts accompanied by a letter of collection

  • Build strong relationships with internal and external stakeholders to progress collection process

  • Manage Credit Control Mailbox – respond to internal and external queries

  • Analyze and identify inconsistencies and recording errors in booked premium transactions. Liaise with internal Underwriting Assistants responsible for the transaction to investigate and ensure prompt resolution of errors.

  • Meet regularly with internal Underwriting Assistants to review Gap and Escalation Reports. Take necessary actions for resolution of each item.

  • Work closely with the Accounts Receivable team in respect of identifying cash receipts for unapplied cash & Allocation team in order to prepare cover sheets for Non-Bureau items

  • Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-posting to unallocated cash

  • Record all steps and transactions taken to collect the premium by updating the Online Aged Debt System (Fin Net)

  • Prepare various monthly reports and ad hoc analysis


  • BS in Business, English, Mathematics or other related field

  • General Insurance Credit Control background 

  • London Market Insurance experience (in particular, Lloyd’s systems LAE, LPC, LORS) is desirable

  • Finance Operational experience preferred over Accounting Experience

  • Analytical   problem solving approach, ability to identify and analyse problems, creating and implementing solutions, decision making skills

  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy. Ability to complete large complex reconciliations on Brokers accounts. Ability to interpret and manipulate data.

  • Excellent communication and interpersonal skills. Sound Customer Service Skills. Conversing with external clients.

  • Excellent attention to detail

  • Professional in manner and presentation

  • Ability to work unsupervised, prioritise, time management skills and meeting deadlines,  pro-active and team player

  • Knowledge of and experience with SSP or IRIS system is a positive but not essential

Working knowledge and ability to apply:

Microsoft Excel

Insurance Experience (London market)

Aged Debt Systems / Reporting

Microsoft Word


Basic awareness and comprehension of:

SSP, IRIS (or any Insurance software)

Only successful applicants will be contacted