Client Manager, Solutions - Private Capital Markets

Company/ Firm Name

S&P Global IHS Markit

Location

London, UK

Published Date

14 March 2022

About the job:

You will be a key member of the EMEA Client Management team for Private Capital Markets, working closely with existing clients to ensure retention, strengthening relationships and adoption, and growing opportunities.



Key responsibilities include:


  • Owning overall relationship with assigned clients, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions

  • Conducting client health checks, identifying critical goals and key performance indicators for each client to clearly understand and measure client satisfaction and rollout success

  • Providing consultative guidance on best practices for deep software adoption, advising on product capabilities and potential application to customer’s unique requirements

  • Proactively suggesting improvements to existing processes and thinking creatively to promote new ideas that will benefit the team and our overall efforts

  • Overseeing and managing execution of client projects

  • Keeping up to date with IHS Markit products and client use-cases as enhancements are made

  • Cultivating and contributing to a positive work environment through knowledge sharing, team building and rallying behind new initiatives and efforts across the organization

  • Providing timely and positive resolution of escalated issues

  • Identifying upsell opportunities and working collaboratively with colleagues to manage the opportunity to close process

  • Developing a renewal strategy and proactively identifying and taking measures to mitigate risk to ensure clients are prepared and satisfied to renew their contracts

  • Working closely with billing to handle client invoicing issues and questions

  • Staying current on industry related news, trends, and best practices in portfolio data management and managing regulatory concerns



Job Requirements – “About You”



You are a team player that has the gravitas to build trust with clients.



Key Qualifications and Skills:


  • Minimum 4 to 6 years of related experience, including a proven track record performing in an account management or client success role

  • Established ability to drive customer loyalty and satisfaction (high renewal rates, client saves, testimonials)

  • Strong written and verbal presentation skills

  • Someone who deals with challenging concepts and complexity comfortably and with no fear

  • Experience with change management and software implementations with a strong understanding of client challenges and best practices in adoption

  • Knowledge of utilizing Salesforce to track opportunities and customer activity

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of our organization as well as our client’s organizations

  • Ability to pick up new technologies easily

  • A solid foundation of Excel skills, with the ability to quickly read and understand financials

  • Flexibility to travel to clients when needed (approximately 30% travel)



Job Benefits – “What we offer”


  • Cash incentive plan

  • Competitive benefits package

  • Training support

  • Opportunity to work with world experts in the field



Equal Opportunity Employer:



S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.


If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.