Claims Assistant
Company/ Firm Name
Arch Insurance
Location
Manchester/Colchester
Published Date
21 February 2022
About the job:
Department:
Claims (UKR)
Reports To:
Claims Team Manager
The responsibility of a Claims Assistant in Arch Regional Claims relates to claims generated by Arch UK Regional.
Duties include the following:
Enter claims notifications onto the chosen claims system
Assist handlers with diary management of open claims
Assist Claims Handlers with tasks such as payment requests and customer update requests
General duties associated with day-to-day claims operations, including, general admin tasks, answering telephones and other ad hoc requests
Handle low level claims associated with Arch UK Regional Claims
Key Responsibilities
Technical Expertise:
Adhering to the Arch Insurance (International) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner
Responsibility for handling losses within assistant’s authority levels
Assist in the management of external service providers:
Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLAs
Claims Strategy:
Involved in the delivery of the department's business goals and objectives.
Role requirements:
Skills / Competencies
Proven ability to communicate (both verbally and in writing) at the highest levels across all areas of an organisation
Must be results and service focussed
Ability to multi-task and be highly organised
Computer literate and numerate with intermediate Excel and Word skills
Proven ability to prioritise and strong organisational skills
Ability to work autonomously and use initiative
Relationship and negotiation skills
Customer focussed
Claims Handling knowledge (desirable)
Proactive approach to problem solving and decision making
Flexible, team player
Qualifications
Interest in obtaining some form of CII qualification (company sponsored)
Experience
The following experience is preferred:
Experience working in a demanding and busy claims or customer service department
Knowledge and understanding of the claims handling process (desirable)
Only successful candidates will be contacted