Department:

Claims (UKR)

Reports To:

Claims Team Manager

The responsibility of a Claims Assistant in Arch Regional Claims relates to claims generated by Arch UK Regional.

 Duties include the following:

• Enter claims notifications onto the chosen claims system

• Assist handlers with diary management of open claims

• Assist Claims Handlers with tasks such as payment requests and customer update requests

• General duties associated with day-to-day claims operations, including, general admin tasks, answering telephones and other ad hoc requests

• Handle low level claims associated with Arch UK Regional Claims

Key Responsibilities

Technical Expertise:

• Adhering to the Arch Insurance (International) Ltd reserving philosophy   and ensuring claims are reserved in a consistent and accurate manner

• Responsibility for handling losses within assistant’s authority levels

Assist in the management of external service providers:

• Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLAs

Claims Strategy:

• Involved in the delivery of the department's business goals and objectives.

Role requirements:

Skills / Competencies

• Proven ability to communicate (both verbally and in writing) at the highest levels   across all areas of an organisation

• Must be results and service focussed

• Ability to multi-task and be highly organised

• Computer literate and numerate with intermediate Excel and Word skills

• Proven ability to prioritise and strong organisational skills

• Ability to work autonomously and use initiative

• Relationship and negotiation skills

• Customer focussed

• Claims Handling knowledge (desirable)

• Proactive approach to problem solving and decision making

• Flexible, team player

Qualifications

• Interest in obtaining some form of CII qualification (company sponsored)

Experience

The following experience is preferred:

• Experience working in a demanding and busy claims or customer service department

• Knowledge and understanding of the claims handling process (desirable)

Only successful candidates will be contacted