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CIMD, Asset Management, European Shareholder Services - Client Service - Analyst / Associate

Company/ Firm Name

Goldman Sachs


London, UK

Published Date

19 May 2023

About the job:

CIMD Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales, trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, CIMD Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation.

Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.

The purpose of the European Shareholder Services team is to provide World Class Client Servicing to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort. The role consists of being a member of the Offshore Funds European Shareholder Services team providing excellent Client Service to clients from all Non-US regions (EMEA and Asia ex. Japan) in relation to the Goldman Sachs Offshore Funds. The role will require being pro-active in supporting ongoing client needs, identifying Client Service enhancements and evolving these ideas into implementation or making recommendations to Management. The role also involves working closely with the various Distribution Channels and other departments within the firm to improve the overall Client Experience. Improving the efficiencies within the team, as well as day to day client trade order and query handling are also priorities.

At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally.  From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.


Role Responsibilities

  • Working closely with our regional sales teams and our internal distribution services teams to contribute to the GSAM Funds distribution effort

  • Responding to daily incoming calls and queries from internal and external clients / custodians regarding our Offshore Funds range of products, primarily Money Market Funds

  • Ensuring regulatory and company compliance standards are met

  • Escalating and managing sensitive client issues to Sales & Marketing, Compliance, Legal and Senior Management

  • Researching and understanding the business requirements of the various regions where GSAM Offshore Funds are distributed and communicating this back for implementation

  • Pro-actively identifying enhancements for the clients and communicating these internally

  • Automating various functions within the team and identifying ways to make processes more efficient


Basic Qualifications

  • Fluency in Spanish

  • Basic knowledge of Money Market Funds business within Mutual Funds space

  • Client call and query handling skills. Must be able to build strong relationship with business management, external vendors and internal clients alike

  • Knowledge of Offshore Funds administration and Compliance standards

  • A minimum of three years relevant experience in Asset Management and exposure to dealing in funds domiciled in different regions and currencies is important

  • Attainment of a degree or equivalent gained through relevant work experience

  • Knowledge of Anti-Money Laundering / KYC standards

  • Experience in working with cross border distribution

  • Must work well in a team but also exhibit strong leadership capabilities in order to help drive solutions to complex issues

  • Must have excellent communication skills, both written and oral. Must be able to explain intricate issues to colleagues and the business in such a manner that each can understand

  • Attention to detail but also have the ability to see the bigger picture and manage competing priorities

  • Positive “can do” attitude

  • Strong analytical and organizational skills

Preferred Qualifications

  • IMC or similar qualification an advantage

  • Experience in working as part of a global team

Application Process:

  • Submit CV using email address below

  • SEO London shortlists applicants

  • Shortlisted applicants sent to Goldman Sachs

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