Business Systems Analyst

Company/ Firm Name

Arch Insurance


Birmingham, UK

Published Date

21 February 2022

About the job:

Role Summary and Purpose

The Business Systems Analyst(BSA) is responsible for collaborating with the Digital Product   Managers (DPM), business system owners, and users to capture the right business requests and accurately translate them into specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organisation, demonstrated though an advanced   knowledge of software development principles and best practice gained from either direct exposure to in-house development teams or from the use of third party tools such as product builders and rates/rules engines.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realise business goals.

Key Tasks and Responsibilities

  • Works with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.

  • Works with software engineers to ensure that the engineering realisation is in accordance with the business specification.

  • Works with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires.

  • Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.

  • Manages requirements risks by proactively tracking and communicating issues and        devising methods to mitigate them.

  • Liaise with other project and program areas to coordinate interdependencies and resolve issues.

  • Lead the analyses, mapping and communication of current and future state business processes.

  • Supports  business units in the resolution of complex user questions and issues.

  • Maintains an in-depth working knowledge of new technology and business analysis        standards & practices.

  • Collaborates with IT management and where appropriate owns processes to define and develop documentation &  business analysis artefact standards, guidelines, processes, and templates.

Role Requirements & Skills

Skills / Competencies

  • Advanced knowledge of the Insurance business domain, SME and/or London Market, assigned software business systems and/or data warehouse applications.

  • Advanced knowledge of software development principles and best practice gained from direct exposure to either in-house development or third party tools such as product builders and rates/rules engines.

  • In depth knowledge of business analysis processes and techniques.

  • Advanced knowledge and understanding of computer software development (SDLC), computer terminology, and software applications.

  • Advanced knowledge of Agile software development processes.

  • Excellent analytical, problem solving and organisational skills.

  • Excellent interpersonal and communication skills to effectively collaborate and convey information to business owners and software engineers and testers.

  • Strong customer service skills to provide end user/business owner systems support on high-level issues.

  • Demonstrable experience working with third party vendors.

  • Experience of SQL   scripting – 2 years

  • Experience of Power BI –   2 years

  • Understanding of usability and user experience best practices.

  • Excellent stakeholder management skills

  • Proven ability to convey technical concepts in a clear, understandable way demonstrating excellent communication and presentation skills.

  • Ability to establish credibility, influence and effective working relationships with peers and stakeholders.

  • Comfortable interacting and collaborating at all levels across the organisation including offshore teams.

  • Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment.


  • Required knowledge &   skills would typically be acquired through a Bachelor’s degree and a minimum   of 10 years of related experience in software development & architecture   design, including project management and business analysis.

  • Significant stakeholder management experience would typically be   required.


  • Must have good experience of working or interacting with Finance department.

  • Must have strong understanding & knowledge of Accounting concepts.

  • Experience of insurance industry.

  • Knowledge of external regulatory reporting including Solvency II reporting, QMA, QMB, GQD, TPD, SBF, NAIC, TRIA.

  • It will be good to have working experience in the following systems:

  • Great Plains Accounting system

  • TM1 planning, budgeting, forecasting & reporting system

  • IRIS underwriting system

Only successful applicants will be contacted