Company/ Firm Name


London, UK

Published Date

28 June 2021

About the job:

Here in our Leopardstown office, we have an excellent EMEA Client Settlements Associate opportunity. You will join the dynamic EMEA AMS Settlements Department and will be the main point of contact for EMEA based Clients for settlement related queries within Bank of America across product, market, entity, trade status. This position will be within the Inventory Management team, servicing a large Prime Brokerage client.

Responsibilities will include but not limited to:

  • Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European markets

  • Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met.

  • Timely response to client queries regarding the settlement of their trades

  • Client Fails Reporting

  • Buy in avoidance

  • Liaising with other internal departments to ensure timely resolution of Client fails

  • Involvement in ad hoc projects for new processes or industry initiatives

  • Breaks investigation and resolution.

Core Skills:

  • Prior client facing experience or ability to conduct discussions with Clients in a confident manner.

  • Excellent communications skills and ability to present to an audience.

  • Ability to work under pressure in a team environment, with multiple deadlines

  • Confident liaising with all levels of the firm and people with different experiences and backgrounds.

  • Self-motivated and ability to work unsupervised. The successful candidate will be able to manage their own time effectively and know when to escalate.

  • Knowledge of Operational Risk, Client Money Protection and Funding would be advantageous

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.